Your main responsibilities will include:

Main point of contact for VIP players;

Retention and reactivation of VIP player accounts in different projects;

Monitor player performance and ensure that bonuses are offered in line with business &

regulatory requirements;

Implement targeted campaigns aimed at increasing the lifetime value of loyalty players;

Plan and implement customer journeys across casino-specific products for all loyalty players across multiple brands and countries;

Support VIP players across multiple brands via chat, phone, and email and provide professional, friendly support at all times by ensuring that our players are our number one priority;

Any other duties, which may reasonably be assigned to or vested in the Employee by the Company from time to time.